how to contact the courier

For GLS Courier Services:

Please visit General Logistics Systems website and choose your country. You will be redirected to the main page where you can find contact information for your local GLS company headquarters. When contacting the courier, you will need to know your GLS parcel number. You can find it in your account section by clicking on "Track my parcel" (in specific order details). You will be redirected to GLS website with your parcel number displayed.

For EMS Postal Services:

Every time we ship the parcel using EMS you get a parcel number and local delivery company website (if it's available). Please use this page to find contact information of you local Postal Services headquarters.