return / exchange

How to return goods:

  • You can withdraw from your purchase without providing a reason within 30 days after the day on which you have received your order;
  • The right of withdrawal can be exercised using client panel (in your order details), e-mail or telephone (please visit contact page);
  • We request to not send back goods containing any signs and marks indicating use;
  • Please remember that you have to pay the postage costs of shipping goods back to our shop;
  • When returning complete order we refund also shipping charges paid when you were placing your order (only within European Union);
  • Repayment will be made within 14 days. If the main payment was made via Paypal or card we will pay it back to the account / card that the order was paid with;
  • When returning goods you can attach the Return form document. It will help us to identify your order quickly. CLICK HERE to fill and download the Return Form.

To access an order placed without a user account, please do the following:

1. Expand the Account Menu by hovering the cursor over the character icon in the upper right corner of the page;
2. Click "Check order status";
3. Provide your order number and e-mail address;
4. Select the item to return and follow the instructions.

Return address:

Powstańców Śląskich 12B
58-500 Jelenia Góra