return / exchange

How to return goods:

  • You can withdraw from your purchase without providing a reason within 30 days after the day on which you have received your order;
  • The right of withdrawal can be exercised using client panel (in your order details), e-mail or telephone (please visit contact page);
  • We request to not send back goods containing any signs and marks indicating use;
  • Please remember that you have to pay the postage costs of shipping goods back to our shop;
  • When returning complete order we refund also shipping charges paid when you were placing your order (only within European Union);
  • Repayment will be made within 14 days. If the main payment was made via Paypal or card we will pay it back to the account / card that the order was paid with;
  • When returning goods you can attach the Return form document. It will help us to identify your order quickly. CLICK HERE to fill and download the Return Form.

Return address:

Waryńskiego 12 building 7a
58-500 Jelenia Góra