• before buying
  1. how to order
  2. delivery cost/payment
  3. how long does delivery take?
  4. availability of products
  5. security of supply
  6. gift card
  7. discount/price negotiations
  8. change of delivery address
  9. warranty
  10. terms & conditions
  11. cookie policy
  12. privacy policy
• order in progress
  1. order status
  2. bank account number
  3. order changes
  4. order cancellation
• during the delivery
  1. where is my package
  2. how to contact the courier
• after buying
  1. missing/wrong items
  2. copy of bill
  3. warranty and complaints
  4. return/exchange
• managment contact
  1. cooperation with our shop
  2. sponsorship
  3. complaints and requests